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Customer Service Representative

We are growing our presence in Warrington - Join our team as a Customer Service Representative.

Due to the expansion of Bell Lamb & Joynson Solicitors, an exciting opportunity has arisen to join our rapidly growing team in our soon to be refurbished office in Warrington as a Customer Service Representative.

The Role

As a Customer Service Representative, you will be the face of our award-winning team in our refurbished office in Warrington. You will need access to a car as you may be required to travel to our other offices from time to time. You will be at the forefront of our client experience, delivering exceptional service daily supporting our clients and our wider team.

General Responsibilities

  • Be the first point of contact for our clients in person and on the telephone.
  • Ensure that clients feel supported and valued delivering award-winning client liaison.
  • The ability to handle inbound phone calls.
  • Deliver great customer service.
  • Provide support to the wider administration team as required.

Qualifications and Skills

  • Excellent Communication skills in person and on the phone.
  • Experience in customer-facing roles would be desirable but full training will be given.
  • Ability to prioritise tasks.
  • Good telephone manners.
  • Excellent organisation skills.
  • An effective team player.
  • Exceptional IT skills using Microsoft Office and other software-as-a-service cloud applications. We work in a paperless environment and use online applications to support our clients.
  • To be professional and have discretion.

Work hours/environment

Monday-Friday 9 am – 5 pm - Office based in Sankey Street, Central Warrington.


Why Work for Bell Lamb & Joynson Solicitors?

  • Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.
  • We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.
  • We are market-leading in terms of the technology we deploy and have been paper free across the firm for several years.
  • We are the number 1 rated firm locally on Review Solicitors for the services we provide and are highly rated nationally.
  • Bell Lamb & Joynson are enjoying a period of sustained growth and is one of the fastest-growing traditional high-street firms in the area.
  • Supportive and friendly culture. Following our 2oo year anniversary we are focusing on our people and our culture.
  • We pay competitive salaries and believe strongly in a sustainable work-life balance - remembering that even though we are dealing with serious matters and individuals in difficult circumstances it is important to have fun with our colleagues.
  • Staff Rewards and recognition – offering discounts on leisure, shopping, and free services such as well-being, confidential counselling, and support.
  • Individual and Team performance incentives
  • Discounted legal services for colleagues, friends, and family.
  • We love to support and get involved in the local communities that we serve.
  • Death in Service Benefit.
  • Pension Plan.
  • 20 days holiday + Bank Holidays.
  • Staff Rewards Scheme via perk box – offering discounts on leisure, shopping, and free services such as well-being and support. Additional rewards and team-building opportunities if department targets are met.
  • The salary bracket for this role is £19,000 to £22,000 per annum depending on experience.

Job Type: Full-time, Permanent

Salary: £19,000.00-£22,000.00 per year


  • Company events
  • Company pension


  • Day shift
  • Monday to Friday
  • No weekends