Monica Lamont

Monica is a Customer Service Representative at Bell Lamb & Joynson Solicitors and works as part of the Business Operational Support team. She supports clients as one of the first points of contact with the firm, helping to ensure enquiries are handled efficiently and directed to the appropriate department.

She joined Bell Lamb & Joynson Solicitors in October 2025, seeking to work within a professional environment where she could continue developing her customer service skills.

Education and Qualifications

Monica studied at Liverpool John Moores University, where she achieved a 2:1 degree in Marketing. She also completed an Extended Diploma in Business Studies, achieving a triple distinction star.

Professional Experience and Background

Monica has nine years of experience in customer service. Before joining Bell Lamb & Joynson Solicitors, she worked within the hospitality industry, where she gained experience working with a wide range of people and developed a strong understanding of customer needs and communication styles.

This background has shaped her confident and professional approach when dealing with clients.

Areas of Work

Monica regularly supports enquiries across the firm, with particular confidence in criminal and conveyancing matters. She assists clients at the early stages of their enquiries and helps ensure matters are passed on accurately and efficiently.

Approach and Client Care

Monica takes a clear and confident approach when working with clients. She values being direct while remaining polite and approachable, helping clients feel reassured and supported during their interaction with the firm.

Her experience in customer facing roles supports her ability to adapt her communication to different people and situations.

Outside of Work

Outside of work, Monica is a dog mum to her dog, Bobbie, and enjoys taking her to the beach. She also enjoys socialising with friends, travelling, and trying new restaurants.