Lauren Skelhorn
Customer Service Representative
Lauren is a Customer Service Representative at Bell Lamb & Joynson Solicitors, supporting the firm by delivering exceptional front of house service and ensuring every client receives a positive and professional experience from the moment they make contact. With a strong background in customer service and a passion for helping people, Lauren brings warmth, and excellent communication skills to the team.
She joined Bell Lamb & Joynson Solicitors in 2026, following several years working across retail and hospitality roles. Her interest in the legal sector developed during a university work placement at a local law firm, where she discovered a strong desire to work in a professional legal environment and apply her interpersonal strengths to client‑focused work.
Education and Qualifications
Lauren graduated from Liverpool John Moores University with a BA (Hons) Degree in Criminology in 2024.
Professional Experience and Background
Lauren has 7 years of customer service experience, having worked in a variety of retail and hospitality roles that strengthened her communication, and client care abilities.
Her interest in the legal sector began during a university placement at a local law firm, where she gained insight into legal processes and the importance of high quality client care. This experience motivated her to pursue a role within a professional legal environment, ultimately leading her to join Bell Lamb & Joynson Solicitors.
In her front of house role, Lauren supports enquiries across all departments within the firm. As the first point of contact, she ensures that every client is welcomed professionally and that their enquiry is directed efficiently to the right team.
Areas of Work
In her role as Customer Service Representative, Lauren:
- Handles enquiries across all departments
- Acts as the first point of contact for clients
- Ensures every client receives a positive and professional experience
- Supports the smooth running of front‑of‑house operations
- Helps guide clients to the appropriate legal team for their needs
Her focus is on ensuring that every client feels supported, and confident in the service they receive.
Approach and Working Style
Lauren believes that the most important qualities in a customer facing role are being approachable, and supportive. She understands that every client situation is different and requires a tailored approach.
She takes a calm, and personable approach to client care, ensuring that each individual receives a service that best suits their needs. Clients appreciate her warm manner, and ability to make them feel at ease during what can often be stressful situations.
Outside of Work
Outside of work, Lauren enjoys taking her dog Benji on long walks, spending time with her family, and socialising with friends. She values staying active.