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Client Relationship Executive

We are recruiting for a number of talented individuals to join  our team as a client relationship executive.  Award winning Bell Lamb & Joynson Solicitors were established in 1821 and so we have 200 years' of experience and expertise.

It’s not just our age and experience that makes us unique. Despite our longevity we use the latest technology and case management systems to provide an efficient and cost effective service and we are a forward thinking and progressive law firm.

Our biggest strength and why we are continually recommended by clients is the personal approach that we provide together with treating clients as individuals and their issues as our own.

This year we have won two awards - Liverpool Law Firm of the Year (under 99 colleagues) and have retained our Modern Law award for Client Care.

We have offices in Liverpool, Runcorn and Warrington, but offer truly flexible working.

“We might be 200 years old but we like to combine our heritage with technology with great people. It's our people which are at the very heart of our firm and our success. ” - Mike Leeman, Managing Partner.

The role:

As a member of the new business team you are sometimes the first conversation with a potential client wanting to enquire about our services. Our new business team support our property, family and private client team.

  • Providing initial quotes to clients when they call, go online, from our ambassador partners or when they physically attend our office network.
  • Following up using our client relationship tool by calling clients to see if they wish to proceed.
  • When instructed, helping the client to complete their digital to-do list to get them 'legal ready' by guiding them through our onboarding process and building a supportive relationship with the client.
  • Allocating clients to our solicitors and ensuring a high level of attention to detail
  • Liaising with our ambassador partners (normally estate agents, mortgage brokers, financial advisors) about where the client is up to in the onboarding journey.

“My partner and I were first time buyers and the service we have received has been brilliant. The app is easy to use and gets updated efficiently. Lily was in charge of our purchase and was easy to get hold of, very responsive and friendly. Thank you for making this quick and stress free.” - Recent client review

  • Looking at helping clients with other services that will assist and protect them
  • Providing a great experience for your clients, colleagues and ambassadors is important so we need someone with a true can do attitude

The role requires the following:

  • Excellent customer service and communication skills in person, by email and by phone.
    • High IT competency with relevant experience in Microsoft Office and software as a service cloud application. We work in a paperless environment and use online applications to support our clients.
    • Excellent organisation skills.
    • Ability to work alone and as part of a team and contribute positively to team targets.
    • Some knowledge of the conveyancing process would be advantageous but not
    essential as full training would be given.
    • Ambition to progress. We strongly believe in the development and training of colleagues.

What we offer:

We have continued to invest throughout this year and we are using a consultancy practice to help make colleagues lives even easier and get the job done.

  • Regular nights out from team bowling to our 200th year gala dinner at Hope St
  • Perk-box access with over 1,000 perks and discounts and wellbeing resources and tools
  • Career development - a number of the team have moved on to paralegal roles within the business – when we see good talent we want to help you!
  • Performance related bonus

The Process:

We know applying for a new role can be exciting and daunting at the same time and we also know it’s a two way street so our recruitment process is simple and straightforward.

If you think we are a good match - submit your CV. If we think we’re a good match – we will invite you to meet.

Interviews are about you getting to know more about us and the role and us getting to know more about you and what you would bring to our great team.

Please submit your CV to joe.holmes@bljsolicitors.co.uk or get in touch if you want a confidential chat.

“I started at Bell Lamb & Joynson four weeks ago now but strangely, it feels like I have been here forever! From day one, everyone has been so welcoming and supportive which has resulted in me settling in so quickly and becoming a part of their award-winning team. I am enjoying learning about and using all their amazing technology which hugely assists all parties within the conveyancing transaction from clients to estate agents and brokers. It also makes our job a little easier.

"It was evident from the start that the client journey is the number one priority at Bell Lamb & Joynson, which is something that I am also extremely passionate about. I like the fact that they are a traditional high street firm, practicing for over 200 years, where clients have the option to attend the office to meet with their solicitor face to face (Covid permitting). But on the other hand, they are also very forward thinking with the latest technology, clients can communicate with us via the portal and by using the app on their phone! The firm are constantly looking to improve and trial new things and I am excited to be a part of that journey.” – Rachael, Solicitor